How Zomato's Layoffs Highlight the Human Cost of Efficiency Zomato's recent decision to lay off 250 employees and shut down its customer support centre in Hyderabad has sparked concerns about the consequences of prioritizing efficiency over human interaction.
According to reports, the company will consolidate its in house support functions in Gurugram and provide affected employees with their August salary and four months' pay.
This move is part of a broader trend among consumer internet companies that are increasingly outsourcing customer support to external service providers and automation.