Mahindra's Car Conundrum: A Cautionary Tale for Japanese Automakers in India The Puducherry State Consumer Disputes Redressal Commission recently handed down a ruling that has left many in the Indian automotive industry perplexed.
In 2013, C Unnikrishnan paid in full for a Mahindra XUV500 W6 but never received the vehicle. This incident highlights a broader issue affecting not just Mahindra but also other Japanese automakers operating in India.
The case centers on the role of Rajarajan & Sons, the dealer involved, who argued that Unnikrishnan was not a consumer because the car was purchased for business use.